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Communication is arguably the most valuable skill that you can develop. Some of the top leaders, performers, and salespeople seem to have this seemingly elusive trait and likeability. The definition of charisma is allowing people to feel good about themselves while they are in your presence. Some people say that you are either born with it or not - but this is not true. You can develop your own personal charisma in person, on the phone, through e-mail, etc. - and make a huge impact on your business by developing the relationships that you keep with your employees/clients/business associates. Here are some quick tips:

Hotel Booking 1. FIRST IMPRESSION!
People will size you up in less than 10 seconds. Make eye contact. Give a firm handshake. Make sure you are focused and engaged on the other person during the introduction. It makes a huge difference in developing trust. If it's on the phone, make sure you do your best to sound NATURAL and GENUINE (and not be so worried about the script - people can feel that) but confident. Some people already have a pre-conceived notion of Direct Sales - so it's important to establish this right up front as it will dictate the rest of your experience.

The research study also demonstrates that travel agents are increasing their reliance on GDS systems for hotel information. Nearly 90% of travel agents say that they use their GDS and GDS shopping displays as much or more today than two years ago. Travel agents also report increased use of hotel property Web sites compared to two years ago. Travel agents are less likely now to use printed hotel directories, direct mail, fax, and the phone to gather information about hotels.

Travel Agency 2. RESPECT OTHERS/ RESPECT YOURSELF
Even if you disagree with the other person/people, respect them anyway. They will be far more likely to respect your opinion and consider another viewpoint when you don't put them on the defense.

It is not just hotels. Booking direct is a trend that has gripped the industry over the last few years. The airlines were first to stop paying commissions to travel agents and focus on their online offerings allowing clients to book direct. Easyjet was one of the first to pioneer direct booking resulting in cheaper fares for the customer. Most airlines have followed suit proving that this formula works and in turn increases profitability.

Cheap Hotel 3. ASK QUESTIONS
Most people just want to talk about themselves anyway so when you show a genuine interest, they will tend to like you more. It also helps you learn about what's important to them - which will help you provide a product/service that they may need.

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Flight Booking 4. BE ATTENTIVE
Make sure you are constantly focused on the person that you are talking to. When you are distracted or looking past them, it shows that you are not interested in what they have to say. Always be gracious.

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Travel Agent 5. NO JUDGMENTS
Gossip and public judgments about other people's characters/companies are always a no-no. You will always make people wonder if you will talk about them behind their backs. Always have class.

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Hotel Chicago 6. TRUST
This is a BIG one! There are lots and lots of businesses out there that have gained a bad reputation. Always be truthful in your claims (do not exaggerate earnings) and you can always paint it in a positive light. Talk to your mentor to find the right words. ALWAYS ALWAYS follow-through on your commitments. They are expecting you to be fly-by-night so when you establish yourself as a professional, they are more likely to take you seriously and pass on the good message.

Online Booking 7. WARMTH
Be warm and accepting of other people. Simply being genuinely concerned and engaged in the other person will always convey warmth. Some people are naturally more aloof or perceived as cold. If that is you, this is something that you will have to make a conscious effort to change.but the results will be immediately worth it.

Travel Health Insurance 8. BE HUMBLE
Unless you're Donald Trump, it always makes people uncomfortable when you constantly brag about your successes. It is important to let people know about your successes - and there's a way to do it where you can still remain humble. Always be in a state of humility and wonderment of your own success - and when you focus your energy on showing people how to achieve the same (or better) results and are genuine - they will be far more likely to listen.

Hotel Reservation -Author: Allison Rizk

London Hotel Booking Allison Rizk is in Leadership Development in Emerald Passport with the Profit Masters Team. She is currently looking for other like-minded individuals interested in Leadership, Marketing and Business Development. www.operationprosperity.com & www.createyourownwealth.net

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