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• permitted weight in kilograms appears in the allow or baggage box, the weight concept applies to your baggage allowance.

The table below states the maximum weight of the baggage that you can take with you free of charge. Weight concept Piece concept Economy class monebaggassemonebaggasse

Free bagage allowance

20 kg (44 lbs) * 2 pieces, each max. 23 kg (50 lbs) max. 158 cm (3-dimensions) Business class 30 kg (66 lbs) ** 2 pieces, each max. 32 kg (70 lbs) Extra baggage for Flying Blue members Silver: +5 kg (11 lbs) no additional baggage allowance Gold: +10 kg (22 lbs) Platinum: +20 kg (44 lbs) one of the following sports equipment up to 20 kg: golf bag, dive bag, skis or snowboard Exceptions: * Economy Class free baggage allowance:

• For travel originating in Ecuador on Air France/KLM flights for outbound and return: 40kg
• To and from Aruba/ Bonaire/ Curacao/ St Martin/ Paramaribo/ Cayenne/ Fort de France/ Point a Pitre/ Reunion on KLM/Air France flights : 25kg
• between Europe and Noumea on KLM/Air France flights: 30kg

** Business Class free baggage allowance: Excess baggage If you wish to take more baggage with you than the permitted free allowance, this can be transported as excess baggage for an additional fee. In order to prevent our check-in agent from incurring physical injury as a result of lifting heavy baggage, a single piece of baggage may not exceed 32 kg in weight. If this is, however, the case, please contact KLM Cargo on +31 (0)20 6498000. Checked baggage for children under two years of age For a child under two years of age without his or her own seat, you may check in one piece of baggage weighing no more than 10 kg free of charge. You can also bring a small, collapsible buggy with you as hand luggage, provided that it will fit under the seat in front of you or in the overhead baggage compartment. Otherwise, the buggy can be checked into the hold free of charge. hand baggage Exceptions to baggage allowance

• Consent is required for the transport of sports equipment, electric wheelchairs, pets and musical instruments. To request consent for such items, please contact your travel agent or local KLM Reservations office.
• If you are flying from Equador and back, or to/from Brazil, the Dutch/French Caribbean or Surinam, exceptions to the standard baggage allowance apply.

Some items may not be transported on your flight. This applies to both checked baggage and hand baggage.

• Please ensure that you do not lock your baggage if you are traveling to the USA, as it must be checked for explosives!

The baggage policy of some KLM partners may differ from the aforementioned regulations. Please contact your travel agent or the relevant airline for information on the relevant baggage policy. Print this page Version: June, 2005 www.klm.com (meta): woman at laptop Frequently asked questions Frequently asked questions from customers. Visit our top 10 Ask your question here Ask Man at laptop Contact us Send your questions and comments to the correct KLM department for a faster response. More men at baggageband Delayed baggage What can you do and how can we help you if your baggage is delayed Further information on the procedure concerning delayed baggage South America Experience To celebrate more than half a century of services to South America we are hosting a special food and wine festival in April and May 2008: South America Experience. During the festival we serve wines from Chile and Argentina, the two main wine producing countries in South America. On flights from Amsterdam, Sao Paulo and Lima, South American food created by the best South American chefs will be served. To make your experience complete, our inflight entertainment programme will run special destination movies featuring Sao Paulo and Panama. In addition, our passengers in the World Business Class receive a free copy of the glossy mini-magazine Taste South America . KLM s Crown Lounges at Amsterdam Airport Schiphol will be serving the onboard wines selected for the South America Experience, plus themed buffet snacks. Read more about the South America Experience Back to top Print this page A larger assortment of entertainment aboard your aircraft B777 Entertainment During the next few months, we will be updating and making a considerable increase in the assortment of personal entertainment available aboard our international flights. Starting in September, in addition to our usual entertainment consisting of the best films, TV series, documentaries, music and games, you can also make use of four new programs. In both World Business Class and Economy Class, audio books, language courses, an About Your Flight program, and a business program will be introduced. The musical choices in the jukebox will be increased by additional categories and more CDs. Seats in both classes will also offer the use of text messaging and e-mail services during the flight. To acquaint you with these services, you can send and receive text messages and e-mails at no additional cost during August, September and October. The four new programs we will be offering during intercontinental flights are in addition to the existing entertainment programs. Language courses The beginners courses in 23 languages are programs in the Berlitz World Traveler series. You engage in exercises, tests and games given in your own language to learn the language of your choice. At the end of every lesson, you receive a report mark. Audio books Because audio books are becoming increasingly popular, and we would like to make your trip as comfortable as possible, we will start offering three audio books, spoken in English, in September. Even during your flight, you can already be enjoying a great book simply by listening. The number of audio books made available will also increase during the upcoming period. Everything about flying This program explains all the aspects of flight such as how an aircraft flies, how the take-off and landing procedures work, and what turbulence is. Business program The new B-wise program is primarily intended for international business travellers. It provides background information about the complex world of global business and addresses aspects of culture, business customs and protocol in various countries. Restyled Flying Blue programme Flying Blue Restyled Flying Blue programme To capture the dynamic success and innovative spirit of the first 3 years of Flying Blue, we have completely redesigned the look and feel of the programme, uniting the corporate colours of Air France and KLM in a modern, stylish look. This new design underlines the closeness of the two founding airlines, while opening up the programme to new carriers that are adopting Flying Blue as their own programme. Part of this exciting initiative includes new membership cards. These have a stronger sense of unity, while reflecting the unique character of each membership tier. All of our member communication has also been refreshed. Your new card If you own a previous design card, it is still valid until you receive a new one. The cards will be renewed during the next annual level checks based on expiry date for Elite members and gradually for Ivory members. Mobile check-in now possible anywhere in Europe Following in the footsteps of Air France, KLM expands the range of its own check-in service using mobile phones. On September 4, passengers traveling alone to Amsterdam from any European KLM destination (or vice versa) can check in by using their mobile phone. The service allowing you to check in via www.klm.com