travel, hotel and booking Information

e-Check Yourself In

Hotel Booking By Anna Gouldman

While there are some below par travel agents out there, sources such as Tripology are great outlets to go to find reliable specialized travel agents that will match your needs. 10. Travel Agents Can Only Book My Flight and Hotel Travel agents can arrange car service, personalized tours and activities, in addition to all the basic travel services they provide. They are also excellent sources of information concerning good restaurants, good sites to see, and tips on what to pack.

Travel Agency When I arrive at a hotel after a long flight, usually feeling like a zombie that's just landed from Mars, desperate to unpack and re-arrange my dishevelled hair, the last thing I want to do is queue up, only to hang around a reception desk and make polite conversation with the receptionist while he painstakingly checks my credentials, before checking me into my room. Now my dreams of walking into a hotel and straight to my room are fast becoming reality as the option to check in electronically and seamlessly looks set to spread throughout the industry.

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Cheap Hotel Electronic check-in kiosks are the latest technology to hit the lobbies of upscale hotel chains in North America, following their rapid spread in the airline industry. The adoption of this time-saving technology, which enables customers to check themselves in and out of hotels in under a minute, is especially valued by the business traveller.

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Flight Booking Following extensive customer research, Hilton, Hyatt and Sheraton have all announced plans to deploy these services in the next few months.

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Travel Agent Hilton will deploy 100 IBM designed kiosks in 45 of its North American properties during the remainder of 2004. This follows successful trials at two of its biggest properties in Chicago and New York. Meanwhile Hyatt is planning to begin testing kiosks at the Hyatt Regency OHare in Chicago and Grand Hyatt in New York. Sheraton introduced their speed check machines earlier this year.

Although travel agents have access to all of the same outlets you would use when looking to book travel, they also have access to exclusive pricing and package deals that are most times not available to the public. Your travel agent also has more leverage in helping out in situations such as hotels claiming to be booked, when in fact they may still have rooms available that are on hold for travel agents reservations. So when everyone else is telling you “No” your travel agent can help turn that to a “Yes.”

Hotel Chicago In order to check-in electronically, guests insert a credit card into the kiosk and enter their membership number or reservation confirmation number. The reservation details are displayed and the kiosk selects a room and dispenses a key. Finally a welcome document is printed. All this takes less than 60 seconds.

Online Booking If the guest's room isn't ready, the kiosk will confirm the reservation details and describe up to eight alternatives to meet the guest's requirements.

Travel Health Insurance Whilst Kiosk functionality does vary, most machines currently have the ability to email guests a copy of their folio, convey any targeted CRM messages to repeat customers and offer room changes, room upgrades, and such services as parking or bundled telephone and High Speed Internet packages.

Hotel Reservation All of the hotels that Internet Travel News spoke to emphasised the fact that the intention is not to replace personalised services, which are still available at the front desk, but to offer more choice. They name speed and efficiency as key benefits overall.

London Hotel Booking Robert Machen, Vice President, Customer Facing Technology, Hilton Corp said that Hilton is implementing these machines as part of their customer orientated focus: Our research tells us that waiting in a line at check-in, regardless of the length, is not acceptable to our guests. Self-service in many industries has become an attractive alternative to a segment of our customers.

Discount Travel Hotels with electronic check-in kiosks are reporting approximately 10-15% of guests currently use the check-in facility most of these are business travellers.

Orlando Hotel This number is expected to grow in the next few months as customers become more familiar with the service. Thomas Spitler, Vice President, Front Office Operations & Systems, IBM told Internet Travel News: Our research of the airline industrys success with self-service, as well as the results surveys of our own customers who have used our kiosks in New York and Chicago is overwhelmingly positive. On a scale of 1 to 7, with 7 high, our guests are signalling a very high intent to use the kiosk again 6.3 and satisfaction with the experience 6.4.

Booking Agency Self-service is now one of the top amenities that travellers are demanding from their hotel stay, but this was not always the case. Hilton piloted an unsuccessful self-service check-in program in 1996-97 and the service flopped. Attributing this to bad timing, Machen told Internet Travel News: We believe that we were simply ahead of our time. Seven years later, the world is a very different place. Customers expectations have been changed by the airlines.

International Travel Medical It was the low cost airlines who conditioned many customers to book travel online. Once again, it is the airlines that have conditioned business travellers to be comfortable with self-service.

New York Hotel Rod Mano, Senior Director, Property Technology Applications, Starwood commented: The use of kiosks is definitely growing, and we expect it to grow as rapidly as it did in the airline industry.

Online Travel Booking Spitler believes that electronic self-service kiosks, still in their infancy, could become as mainstream as the internet. He commented: I think you are already seeing the very early stages of such a proliferation. Through personal observations, I know of kiosk usage throughout the financial, travel and retail sectors. Through research, we are also aware of kiosk trials in fast food and other service industries. Its really up to how well the kiosk can improve a consumers interaction with a business.

Travel Medical Insurance Later this year, look out for hotel kiosk enhancements such as web-based check-in and Integration with airline check-in and boarding pass printing.

Miami Hotel In the age of the internet, one of the greatest benefits that technology has brought us is the ability to be self-sufficient and more productive. The concept of the electronic check-in should make life quicker and easier, with the option to walk into a hotel and know that within minutes you can be in your room. Now that's what I call service with a smile...only this time it's the customer that's smiling!

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