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Harland Financial Solutions Selects ISYS Search Software to Enable Rapid Retrieval of Online Documentation and Help Files

Software and Services Provider for Financial Institutions to Offer Customers Advanced Search Technology for Accessing Online Documentation and Support Information

DENVER--(BUSINESS WIRE)--Aug. 4, 2004-- ISYS Search Software (www.isysusa.com), a global supplier of enterprise search solutions for business and government, has announced that Harland Financial Solutions has selected ISYS:web to provide its customers with advanced information retrieval capabilities for searching its online documentation and support repositories.
With more than 6,000 clients, Harland Financial Solutions is one of the leading providers of technology to U.S. financial institutions. To better serve its credit union customers, Harland Financial Solutions will implement ISYS:web to enable rapid retrieval of relevant information contained in its online documentation, help files, FAQs and other sources of support data for its credit unions utilizing the ULTRADATA System.

"Our customers have thousands of employees who routinely leverage our online support tools, seeking answers to common questions regarding our software and services," said Cheryl Bookhammer, manager of design and documentation at Harland Financial Solutions. "In addition to offering the convenience of hosting these data sources online, we also want to provide our valued customers with retrieval technology designed to connect them with the information they seek in a fast and intuitive manner. ISYS:web will deliver that capability and help us enhance the service we provide to financial institutions."

Harland Financial Solutions has thousands of PDF documents representing hundreds of megabytes of data. Not only will the company use ISYS:web for its standard search capabilities, but also to deliver targeted search results that are tailored to the particular product a customer is using. The company will also use the ISYS:publisher tool to help customers with slow or unreliable Internet connections. With ISYS:publisher, the company can deliver its online documentation on CD and make it instantly searchable via the ISYS engine.

About ISYS Search Software

Established in 1988, ISYS Search Software is a global supplier of search solutions for business and government. The company's award-winning software suite offers a broad range of products designed for searching desktops, networks, websites and intranets. ISYS has been deployed by thousands of organizations operating in a variety of industries, including government, legal, law enforcement, financial services, healthcare and recruitment.

Headquartered in Sydney, Australia, ISYS also maintains offices in Denver and the UK. The company's customers include the U.S. Department of Homeland Security, Boeing, Perkins Coie, Management Recruiters International, the IRS, the U.S. Department of Justice, the Miami Police Department and Blue Cross Blue Shield. Additional information can be obtained by phone at 800-992-4797 and via the Web at http://www.isysusa.com.

Contacts


ISYS Search Software
Dave Haucke, 303-689-9998 x232
dave.haucke@isysusa.com

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